Clear, straightforward policies that ensure seamless event execution, guest comfort, and mutual protection for all clients hosting at TIKVAH.
The following policies are extracted directly from the standard TIKVAH Venue Rental Agreement signed by all clients upon booking confirmation.
| Policy Area | Official Agreement Terms |
|---|---|
| Operating Hours | 7:00 AM to 10:00 PM, including setup, decorator staging, and event breakdown. |
| Security Deposit | RWF 70,000, payable no later than 48 hours prior to the event. |
| Deposit Use | May cover damage to venue facilities, missing venue property, excessive cleaning requirements, or overtime beyond 10:00 PM. |
| Deposit Refund | The remaining balance is returned within 3 business days after the conclusion of the event. |
| Charges Above Deposit | Should damages or overtime exceed RWF 70,000, the client pays the remaining difference. |
| Postponement | Considered subject to venue date availability; a new date is confirmed only in writing by TIKVAH management. |
| Force Majeure / Events Beyond Control | For natural disasters, fire, security incidents, government restrictions, or epidemics, both parties agree to select a new date; amounts paid are not refunded. |
| Guest & Vendor Conduct | The client is fully responsible for all guests, personal staff, contractors, and decorators, and for any loss or damage caused to TIKVAH property. |
| Personal Property | All personal items, decor, and equipment must be removed by the end of the rental period (10:00 PM). TIKVAH is not responsible for items left behind. |
Click on any question below to view detailed guidance regarding timing, vendors, sound, and payments.
Our standard rental operating hours run from 7:00 AM to 10:00 PM. Your decorators, caterers, florists, and production crew have full gated access to the Tikvah Tent and grounds starting promptly at 7:00 AM on the morning of your event date.
The security deposit is a mandatory refundable guarantee of RWF 70,000 due no later than 48 hours prior to your event date. This deposit protects against property damages, missing items, uncollected vendor waste requiring specialized disposal, or unauthorized overtime past 10:00 PM.
Following your event, our facilities team conducts a walkthrough inspection alongside your representative. If no damages or overtime occur, the full RWF 70,000 is refunded directly to your nominated account within 3 business days.
As stipulated in our Venue Rental Agreement, all paid rental instalments are non-refundable. When your date is booked, TIKVAH permanently declines all other prospective clients and event committees requesting that same day.
In the event of unavoidable scheduling changes, clients are eligible to request date postponement rather than cancellation, allowing all funds to be transferred forward without forfeiture.
Date postponements are granted subject to availability on TIKVAH’s official master calendar. If your newly proposed date is open, our management team will transfer your existing contract and balance forward seamlessly.
Please notify us in writing as soon as you anticipate any date changes. A postponement becomes legally binding once written confirmation is issued by TIKVAH management.
In cases of natural disasters, severe storm acts of God, structural fires, government directives, national security events, or epidemics that make holding the gathering legally or physically impossible, neither party is held liable for breach of contract.
All amounts previously paid are not forfeited—they are 100% credited toward an agreeable alternative date agreed upon once safe operating conditions resume.
Absolutely yes. TIKVAH does not lock you into proprietary catering or decor packages. You have full freedom to contract your preferred caterers, cake bakers, decor artists, DJ/sound teams, and photographers.
The client remains responsible for the conduct and discipline of third-party vendors. All vendor food prep trash, packaging, and decoration waste must be bagged and cleared by 10:00 PM.
The Bridal House is designed as an executive, private day-use preparation sanctuary. It includes an air-conditioned plush living lounge, velvet armchairs, full-length dressing mirrors, makeup vanities, and a slate-tile bathroom with hot shower.
It is included for daytime preparation and VIP retreat from 7:00 AM to 10:00 PM throughout your booking date. It is strictly not an overnight hotel or sleeping lodge; all personal belongings, gowns, and makeup luggage must vacate by 10:00 PM.
Every booking is structured through our clear 2-instalment schedule designed to give committees financial predictability:
Locks and seals your date exclusively on our calendar.
Clears remaining balance ahead of final coordination.
100% refundable within 3 business days post-event.
Our venue management team is available daily from 7:00 AM to 10:00 PM to review special committee requirements, sound permits, and custom setup schedules.